FAQs – Tontto

GENERAL

How can I contact customer service? How can I contact customer service?

What payment methods do you accept? What payment methods do you accept?

For US and all European countries you can pay by credit card, via PayPal and by bank wiring.

What is your refund policy? What is your refund policy?

You can read our refund policy here.

Once your order is refunded by us, your credit card company will take an average of 3 to 5 business days to apply the credit back to your payment card. If you do not see this credit after this time, please contact your credit card company for further information.

How to start a return？ How to start a return？

To initiate the return, we kindly request you to click here to our Return and Exchange Center.

Or you can contact our customer service directly: info@finoflam.com

What should I do if I don't need the product after it has been shipped? What should I do if I don't need the product after it has been shipped?

We apologize to hear that, but please understand that once the product has been shipped, we cannot cancel it. You can consider contacting me after receiving the package, and I will help you complete the return or exchange process. Please do not refuse the product, as refused products will be abandoned in the logistics company's warehouse, causing many problems. Thank you for your understanding and cooperation.

Orders

Do you offer items for rent? Do you offer items for rent?

We are sorry but we currently do not offer rental services.

Can I customize my order? Can I customize my order?

We are sorry but we currently do not offer custom services.

What size should I order? What size should I order?

Not all manufacturers use the same set of measurement standards when manufacturing. For this reason we have provided size charts shown on our product pages. The size charts include diagrams showing you what measurements will be needed in order to select the best size.

If you need additional help after getting your measurements, contact us with any questions.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

We process and ship orders Monday - Friday with the exception of major holidays. Most orders ship within 1 to 3 weeks. Occasionally orders may take longer to process. Once shipped, delivery is estimated at 5 to 14 business days to arrive depending on the delivery address and shipping service you choose.

Click here for more detailed about shipping information.

Will I be able to track my order? Will I be able to track my order?

We provide tracking numbers for all order items once they have been shipped. You can click on the order details to track or visit this website for tracking Click here.

Are there any international taxes or duties I am required to pay? Are there any international taxes or duties I am required to pay?

No, the entire cost of delivery is at Finoflam charge.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Why have I only received part of my order? Why have I only received part of my order?

Do not be alarmed if you have only received part of your order. If you purchase a custom-made tuxedo suit, it will be shipped from our international manufacturer after it has been made. If there are other items in your order, we send them to you as soon as possible from our other locations.

Language